Privacy Policy
Last updated: September 2026
This Privacy Policy explains how Elite Exterior Cleaning (“we,” “us,” or “our”) collects, uses, and protects the information you provide when you contact us, request a booking, or use our services. By using our website or submitting a form, you agree to the practices described here.
Information We Collect
We collect information you voluntarily provide, which may include:
- Your name, email address, phone number, and service address.
- Details about the service you are requesting and any notes you share.
- Your communication preferences, including whether you consent to receive text messages.
How We Use Your Information
- To respond to your inquiries and provide estimates.
- To schedule, confirm, and manage your appointments and services.
- To send appointment and service-related communications (by phone, email, or text) that you have agreed to receive.
- To improve our services and comply with legal obligations.
SMS / Text Messaging & Phone Numbers
If you opt in to text messages from Elite Exterior Cleaning, we use your mobile number to send appointment and service updates, such as booking confirmations, appointment reminders, arrival or “on-the-way” updates, rescheduling notices, and replies to your service questions.
If you separately opt in to promotional texts, we may also send seasonal service reminders and offers, including gutter cleaning and other exterior cleaning services. Promotional texts are only sent to customers who check the separate promotional-text box on our booking form; agreeing to appointment updates does not sign you up for promotional texts.
You can opt out by replying STOP or request help by replying HELP.
Providing your mobile number and consent is optional and is never a condition of purchasing any service. Message frequency varies. Message and data rates may apply. For assistance you can also contact us at 774-244-0517 or [email protected].
We keep records of each consent choice (appointment updates and promotional texts are recorded separately, together with the date, time, and the number provided) to document your opt-in and to honor opt-out requests.
We do not share mobile opt-in information with third parties or affiliates for their marketing or promotional purposes.
For full details of our text program, please review our SMS Terms & Conditions.
How We Share Information
We do not sell your personal information. We may share information with trusted service providers who help us operate our business (for example, scheduling, messaging, or email delivery providers), strictly to perform services on our behalf. As stated above, we do not share mobile opt-in information with third parties or affiliates for their marketing or promotional purposes. We may also disclose information when required by law.
Data Security & Retention
We use reasonable administrative and technical safeguards to protect your information and retain it only as long as needed to provide our services and meet legal and record-keeping requirements.
Your Choices
You may request access to, correction of, or deletion of your personal information, and you may opt out of text messages at any time by replying STOP. To make a request, contact us using the details below.
Contact Us
Elite Exterior Cleaning
Phone: 774-244-0517
Text: 774-244-0517
Email: [email protected]